Users and permissions

In Citizen Space, a user refers to an administrator registered with access to the site.

There are 4 types of Citizen Space users:

• Site Admin

• Department Admin

• Individual Admin

• Analyst

The table below shows the different permissions these users have.

Action	Site Admin	Department	Individual	Analyst
Create / edit / delete activities, results and 'We Asked, You Said, We Did'	Yes, for any department	Yes, for self and admins in own department	Yes, but only activities owned by self	No
Change activity's department	Yes	No	No	No
Change activity's owner	Yes	Yes, within own department	Yes, but only activities owned by self	No
Change activity's status	Yes	Yes, within own department	Yes, but only activities owned by self	No
Publish and retract activities	Yes	Yes, for self and admins in own department*	Yes, but only activities owned by self*	No
Clone a public activity	Yes	Yes, within own department	Yes, within own department	No
Clone a private activity	Yes	Yes, within own department	Yes, but only activities owned by self	No
Add a display image to an activity via 'Featured Activity Settings'	Yes	No	No	No
Add and remove activities from the 'Featured Activities' list	Yes	No	No	No
Add and remove activities from other curated lists**	Yes	No	No	No
Add saved questions	Yes	No	No	No
Manage the Areas list	Yes	No	No	No
Manage the Audiences list	Yes	No	No	No
Manage the Interests list	Yes	No	No	No
Export Manage Activities list (incl. filtered / search results) as .xlsx	Yes	Yes	Yes	No
Create new admin user accounts	Yes, for any department	Yes, for own department	No	No
Create new 'Analyst' user accounts	Yes	No	No	No
Promote, demote, delete or suspend a user account	Yes, anyone apart from self	Yes, anyone within own department (apart from self or site admin)	No	No
Edit user profile	Yes, for any user	Yes, own profile and department's individual admins	Yes, but own profile only	No
Create / edit / delete a department	Yes	No	No	No
Export list of admins with contact details as .xlsx	Yes	Yes, for own department	Yes, for own department	No
Analyse responses	Yes	Yes for own department	Yes, for activities owned by them	Yes, for activities they are assigned to
Export all responses (including analyst fields) as .xlsx file	Yes	Yes for own department	Yes, for activities owned by them	Yes, for activities they are assigned to
Moderate and approve responses (response publishing)	Yes	Yes for own department	Yes, for activities owned by them	Yes, for activities they are assigned to
Manually add offline responses	Yes	Yes for own department	Yes, for activities owned by them	Yes, for activities they are assigned to
Upload results or reports	Yes, for any activity	Yes, for activities within their department	Yes, for activities owned by them	No
Publish approved responses using response publishing	Yes, for any activity	Yes, for activities within their department	Yes, for activities owned by them	No

Any administrator who can add a response manually to an activity can remove a response. This includes people who are analysts assigned to the activity, as this allows them to clear up any mistakes they may make without having to escalate the request to a supervisor. All removals are logged, and any responses that are removed in error, or by accident, can be put back again. Please read more about how to do this here.

* It is possible for publishing and retracting of activities to be restricted to just site admins, or site and department admins only, upon request. However, the default Citizen Space setting will be for everyone to be able to publish their own activities (as described in the table above).

** Not all Citizen Space sites have 'curated lists' switched on. This feature is part of the configurable landing page options. If you'd like to find out more about this please contact your customer success manager.