Session Length

A session is a single, ongoing length of time a user spends logged into Citizen Space. For example, a session starts when you log into Citizen Space and ends when you log out again.

For security reasons, the length of time Citizen Space will keep a user logged in after their last activity is restricted, so if they leave their session open (their user profile logged in) but don't do anything on the site then after a while the site will log them out automatically. On Citizen Space, the default length of time a session remains open after last activity is 10 hours, after which the site will automatically log the user out.

This length of time can be configured lower or higher within set parameters, and if you'd like to alter this then please contact your customer success manager.